novosdrop Terms of Service

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Welcome to novosdrop. These Terms of Service ("Terms") set out the rules that apply when you visit novosdrop's website, use our mobile platform, purchase our products, or interact with our customer service team. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

Your use of any service offered by novosdrop constitutes confirmation that you have reviewed these Terms, understand them, and consent to be legally bound by them, together with all laws and regulations that apply to you. Should you disagree with any portion of these Terms, you may not access or use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Engage in fraudulent activity or place false orders;
  • Use automated bots, scrapers, or tools to extract product data or pricing without permission;
  • Attempt to compromise site security, data infrastructure, or user accounts;
  • Resell novosdrop products for commercial gain without express written authorization.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We make every effort to display accurate product images, specifications, nutritional facts, allergen warnings, and pricing. However, typographical errors or stock discrepancies may occasionally occur.
• Price & Order Corrections: Should a clear pricing mistake or typographical error appear, novosdrop may correct it and adjust or void any impacted orders prior to shipment, returning any amount already charged to you in full.
• Perishable Goods: Minor variations in weight, appearance, or ripeness may naturally occur for fresh or perishable items. Allergen information is provided for reference; customers with severe allergies should review product packaging labels carefully.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order you submit depends on product availability and verification. novosdrop may cap order quantities or decline orders that raise fraud concerns or appear to breach these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting [email protected]. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on novosdrop's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of novosdrop and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by law, novosdrop will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our platform, products, or services. The total liability of novosdrop for any claim connected to a transaction will not exceed the amount you actually paid for the particular products or services giving rise to that claim.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Before pursuing any formal legal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to novosdrop's support team so that we may attempt to resolve it informally.

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9. Changes to These Terms

novosdrop may revise or update these Terms from time to time. When changes are material, we will announce them by publishing the revised Terms on our website. If you continue using our website or services after updated Terms are posted, you accept the revised version.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novosdrop
• Customer Support Email: [email protected]
• Customer Support Phone: 17186893495
• Physical Business Address: 801 ARTHUR STREET, WEST HEMPSTEAD, NY 11552, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST